FAQ

Our Concept

WHY DO A SMOOTHIE BEAUTY CLEANSE?

The goal of our beauty cleanse is to lower your overall chemical burden by using effective organic ingredients straight from mother nature.

WHY SHOULD I USE FRESH FACE MASKS?

Because they are fresh! We ensure peak freshness through refrigeration and small batch production. Refrigeration of our products is required because we use raw, living, and active food-based ingredients. Plus, the cooling effect is fantastic for your skin! A shorter expiration date means less waste, less excess inventory, and no need for artificial preservatives. Just fresh food ingredients and real results.

HOW DO I ORDER A SMOOTHIE BEAUTY CLEANSE?

By logging onto www.smoothiebeauty.com follow the steps below:

  • Choose your skin type
  • Choose your preference (if you have allergies to nuts or dairy you can choose dairy-free or nut-free cleanses)
  • Choose optional Smoother Boosters
  • Get your cleanse delivered to your door, chilled and ready to use.
WHY SUBSCRIBE VS. ONE-TIME DELIVERY

There are many reasons why you should choose to subscribe. First off all, our beauty cleanse is supposed to help you adjust towards a healthier beauty regimen. By subscribing and using our fresh products, you will be lowering your overall chemical burden, helping the environment, and will be using beautifying ingredients that have passed the test of time.Also, as a subscriber, you will be part of our seasonal bonus mask program. We will add seasonal fresh face masks into your beauty cleanse for FREE!. There’s no commitment and you can cancel anytime.

WHAT IS INCLUDED IN THE SMOOTHIE BEAUTY CLEANSE?

Each beauty cleanse comes with 3 fresh face masks based on your skin type and preferences. If you are a subscriber, you will also receive seasonal bonus masks for FREE! You can add Smoother Boosters to your order as well to boost the potency of your fresh face masks.

WHY CAN'T I BUY JUST ONE FRESH FACE MASK?

By sending you 3 or more fresh face masks at one time we use up less packaging, resources, and it reduces our carbon footprint. Thus making our company more eco-friendly, which is better for all of us in the long run.

WHAT ARE SMOOTHER BOOSTERS?

Smoother Boosters consist of superfoods and ingredients that have powerful anti-aging, cleansing, detoxifying, or beautifying properties that will boost the potency and effectiveness of our fresh face masks. The reason why they are not just added into our fresh face masks is so you have the flexibility to adapt your beauty cleanse to what your skin needs at the time.

HOW DO YOU SOURCE YOUR INGREDIENTS?

We source the freshest organic fruits, herbs, nuts and vegetables, raw organic honeys, unrefined cold-pressed organic oils, and the finest nutrient-dense and organic ingredients from the best global farms and artisanal purveyors to ensure quality. We also buy fair-trade and non-GMO whenever possible.

ARE THE INGREDIENTS YOU USE HYPOALLERGENIC?

We cannot guarantee that all of our products are hypoallergenic. If you are pregnant, have medical conditions, allergies, skin sensitivities or concerns regarding ingredients, please consult with a healthcare professional prior to use. Everyone is unique and our ingredients are naturally potent, so individual results may vary.

* It's always a good idea to do a patch test on your skin to check for a reaction before using our products on a large area of your skin. Apply a small amount of any unfamiliar product to clean skin on the inside of your elbow. Cover and leave for 24 hours. If a rash, irritation or redness appears, do not use this product.

ARE THE INGREDIENTS YOU USE NATURAL OR ORGANIC?

Yes, the ingredients that we use are both natural and organic. We rely on the testing and certification of our suppliers. Also, they are always food-grade quality. If you cannot eat the ingredient, it is out! Meanwhile, we are moving towards being fully organic certified!

DO YOU TEST YOUR PRODUCTS ON ANIMALS?

No, we do not test our products on animals - even though they would probably just eat them!

WHY SHOULD I BUY FROM YOU INSTEAD OF MAKING MY OWN AT HOME?

Of course you can make fresh face masks at home! However, “why do it yourself, if you can just enjoy yourself”? No but really, it takes time to make quality fresh face masks, which is not a luxury that everyone has. We source the best organic ingredients, have formulated powerful yet gentle recipes, and do all of the mixing and cleanup for you!

How to Use

HOW DO YOU APPLY THE FRESH FACE MASKS?
  • squeeze the pouch to redistribute the contents 
  • unscrew the cap (discard top layer if there is discoloration) 
  • dispense ⅓ (2 tsp) to ½ (1 tbs) of the fresh mask into a small bowl or the palm of your hand 
  • with fingertips or mask/foundation brush, generously apply the fresh mask to your cleansed face, neck, and decollete, avoiding the eye area
HOW DO YOU USE THE SMOOTHER BOOSTERS?
  • shake the booster until the contents settle onto the bottom of the pouch
  • tear open the top of the pouch and pour the entire booster into one use of your fresh mask
  • mix the booster and mask together and leave on for the designated time on the fresh mask label
HOW MANY USES CAN I GET OUT OF A SMOOTHIE BEAUTY CLEANSE?

Each Smoothie Beauty Cleanse is meant to accommodate 6-9 uses without the seasonal bonus mask and 8-12 uses including the seasonal bonus mask depending upon areas applied. Some fresh face masks may yield more uses based upon how much you apply. It’s really up to you! Just make sure that you use the fresh face masks within 6 days after opening the cap.

IN WHAT ORDER SHOULD I USE MY BEAUTY CLEANSE?

On the cleanse card that you received in your beauty cleanse box, we have listed the order that we recommend that you use the cleanse. However, that is only our recommendation, so feel free to use the fresh face masks in whichever order you prefer. In fact, if you really want to get creative, try multi-masking by using two or more masks at once on different areas of your face!

WHEN IS THE BEST TIME TO APPLY YOUR PRODUCTS?

There is no wrong time to apply our products. However, here are some suggestions! You can use them in the morning after you wake up, in the afternoon as a pick-me-up, in the evening before you shower or go to bed, after you work out, after a day in the sun, or while you are relaxing.

WHAT SHOULD I DO BEFORE STARTING THE BEAUTY CLEANSE?

No preparation is necessary. However, to get your beauty cleanse kick-started, you may want to incorporate more raw and organic foods into your diet, exercise to release toxins, and begin to cut or reduce toxic chemicals, smoking, alcohol, and caffeine from your daily routine.

WHAT SHOULD I DO DURING THE BEAUTY CLEANSE?

During the beauty cleanse you should continue what you kick-started before the cleanse by incorporating more raw and organic foods into your diet, exercising to release toxins, and cutting or reducing toxic chemicals, smoking, alcohol, and caffeine from your daily routine. This beauty cleanse is meant to give to beautifying benefits both inside and out by lowering your chemical burden! However, the perfect way to compliment your beauty cleanse if to have a healthier lifestyle overall and to reduce the amount of harmful chemical toxins and chemicals that you are exposing yourself to on multiple levels.

WHAT SHOULD I DO AFTER I USE THE BEAUTY CLEANSE?

After using our fresh face masks and Smoother Boosters, try using a natural and/or organic face cream or oil to keep your soft and fresh skin hydrated. Also remember, if you are going outside, always wear SPF! There are so many wonderful natural sunscreens available on the market.

WHERE IS THE BEST PLACE TO STORE MY SMOOTHIE BEAUTY PRODUCTS?

Refrigeration of our products is required because we use raw, living, and active food-based ingredients. Plus, the cooling effect is fantastic for your skin!

Subscriptions

WHAT PLANS DO YOU OFFER?

We offer two plans: a one-time beauty cleanse and a recurring beauty cleanse subscription.

WHAT ARE THE CHARGES & FEES?

Your membership will automatically renew on a recurring basis at which time your credit card will be charged automatically for the subscription products, including applicable shipping and handling fees until you cancel your membership. If you are a resident of NY, state taxes will apply.

IS IT POSSIBLE TO SKIP OR CANCEL MY SUBSCRIPTION?

You may pause, skip, or cancel your membership at anytime by logging into your account, selecting Subscriptions, then clicking cancel next to the item.

Delivery

WHEN WILL I RECEIVE MY FIRST BEAUTY CLEANSE?

You can start your beauty cleanse anytime. Shipments go out twice a week and you will be notified when your order ships.

WHAT IS YOUR RETURN POLICY?

Although we are a skincare company, we treat our products like food. Therefore, we cannot accept returns. If there was anything wrong with your order and you are not happy with what you have received, please contact us at hello@smoothiebeauty within 30 days of your purchase, and we will address your concerns. Shipping fees are non-refundable.

DO YOU SEND SAMPLES?

We do not send samples because of the nature of our products.

DO YOU OFFER GIFTING?

Please email us at hello@smoothiebeauty for gifting options.

DO YOU SHIP INTERNATIONALLY?

Unfortunately, we do not ship internationally at this time. We ship only within the United States.

WHERE DO YOU DELIVER?

Currently we are only shipping to New York, New Jersey, and Connecticut. We will be opening up more shipping channels in the near future so stay posted!

ARE YOUR PACKAGING MATERIALS ECO-FRIENDLY?

We are committed to reducing our environmental impact wherever possible. Our packaging is recyclable, biodegradable, or reusable. Currently we are working on a recycling program.

HOW DO THE PRODUCTS STAY COLD?

All of our packages are shipped with liners and ice packs /dry ice that retain the cold and keep our products chilled and ready to use.

WHAT HAPPENS IF I AM NOT HOME?

Don’t worry. Your delivery provider will generally leave the package at your door. Our products are sent with ice packs or dry ice, but try to put them in your refrigerator as soon as possible after receiving them to maintain freshness.

Safety

IS IT SAFE TO USE YOUR PRODUCTS WHILE I'M PREGNANT OR NURSING?

Our entire product line is safe for pregnant or nursing women to use. Please be assured that our formulations are very mild and safe for all skin types. However, you should always confirm with your doctor before using any new products while pregnant or nursing.

IS IT NORMAL TO FEEL TINGLING WHEN USING YOUR PRODUCTS?

Yes, it is normal. You may feel an itching or tingling sensation almost immediately as natural enzymes work to exfoliate your skin. If the itching or tingling is too intense remove before the recommended time. We recommend starting slowly in order to let your skin adjust. Our ingredients are potent to ensure effectiveness, so a little tingling is not a bad thing!

ARE YOUR PRODUCTS VEGAN AND GLUTEN-FREE?

Some of our products are vegan and/or gluten-free, but not all of them. If you have a gluten allergy or intolerance, please refer to the ingredient lists and your doctor before using any of our products. If you are vegan, please refer to the ingredient lists for animal-derived ingredients.

DOES SMOOTHIE BEAUTY USE PARABENS?

No. We do not use parabens, synthetic or natural fragrances, preservatives, additives, phthalates, dyes, food coloring, sulfates, or essential oils in any of our products.

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Each label has a best by date, so please use the products by that date. Also, after opening the cap of our fresh face masks, please use the contents within 6 days.

I HAVE ALLERGIES, CAN YOU ALTER YOUR PRODUCTS?

So sorry, but we are not able to make alterations to our formulations at this time.

Privacy

IS IT SAFE TO USE MY CREDIT CARD?

Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.

DOES ANYONE ELSE SEE THE INFORMATION THAT I PROVIDE TO SMOOTHIE BEAUTY?

We respect your privacy. The information you provide will not be given to any third party. Please refer to our Privacy Policy.

Partnership Inquiries

HOW DO I BECOME A RETAILER OR BUSINESS PARTNER WITHIN THE U.S.?

To find out how to become a retailer or business partner within the U.S., please reach out to us at hello@smoothiebeauty.com for more information.

HOW DO I BECOME A WHOLESALE VENDOR OUTSIDE OF THE U.S.?

To become a vendor outside of the U.S., please reach out to us at hello@smoothiebeauty.com for more information.

HOW CAN I REQUEST A DONATION TO MY CHARITABLE CAUSE OR EVENT?

To request a donation, send an email to hello@smoothiebeauty.com with details about your cause or event and how to contact you.

HOW DO I CONTACT YOU FOR PRESS INQUIRIES?

For any press or media inquiries, please contact us at hello@smoothiebeauty.com.

If you have any additional questions, please contact us at hello@smoothiebeauty.com. We are always happy to hear from you!